What information will you need from me to create a design?

We’ll ask you to complete an online workbook in which you’ll tell us about your property and goals, complete a questionnaire about your style and preferences, and send us photos of your house and yard.

How long will it take for me to get my design?

If there are no delays, you’ll have your design in about three weeks. Sometimes a client takes longer to submit their information, or it can take a day or two for the designer and client to find a mutually convenient time for the phone consultation, but we aim to get your design to you as quickly as possible.

Is there a property size limit for your design services?

Our service is intended for small properties, but we have done conceptual designs for up to 3 acres. Please note that the design for a very large property will not be as detailed as for a smaller one.

Do I have to have a property plan or survey in order to use this service?

No. If you have one, that’s great, but if not, we’ll create your base plan according to satellite data and photos. You’ll have an opportunity to correct any inaccuracies in the base plan before we create your design.

Is every design unique? Or do you use design templates?

We do not use templates or cookie-cutter designs; every design is created to suit the client’s needs and preferences, as well as the unique features of the landscape and architecture.

Will your design include plants that are right for my planting zone?

Our Partial or Full Property design service will give you general recommendations for what kinds of plant material to put where (e.g., “low evergreen groundcover” or “tall shrub to screen view”). You can take your plan to your local nursery and ask for their help selecting plants for your zone, or you can purchase a Planting Idea Board. Our designers will suggest plant varieties that are recommended for your hardiness zone, maintenance requirements, and aesthetic preferences.

If I purchase two designs, will they be completely different?

We’ll apply our creativity and expertise to making the designs as different as possible. You may see similarities between the two designs simply because there is often one best place to locate a feature in the landscape.

If I purchase two designs, can you merge elements of the two for me?

Yes, we’d be happy to create a hybrid design that combines your favorite features from both. Just contact us after you’ve received your designs, and we’ll give you a quote based on the complexity of the design work.

Will I own my final design?

Yes, you (the client) will own your final design.

If you post my project on your site, how will my privacy be protected?

We respect our clients’ privacy and will never reveal your name or address, only a general location such as “Boston area” or “Northern California.”

I would like to know more details about your company and the services you deliver. Where can I read the fine print?

You can read our Terms and Conditions here. There is also a link to the Terms and Conditions from our shopping cart web page.

What if I don’t see my question here?

Please use our contact form, and we’ll be happy to help!