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What information will you need from me to create a design?

We’ll ask you to complete an online workbook in which you’ll tell us about your property and goals, complete a questionnaire about your style and preferences, and send us photos of your house and yard.

How long will it take for me to get my design?

Once you submit your workbook, you’ll have your design in about 5-6 weeks. Sometimes the designer needs to clarify your information, or it can take a few days for the designer and client to find a mutually convenient time for the phone consultations, but we aim to get your design to you as quickly as possible.

Is there a property size limit for your design services?

Our design service applies to design areas of up to one-half of an acre. Please use our Contact form to request a custom quote for a larger property.

Do I have to have a property plan or survey in order to use this service?

No. If you have one, that’s great, but if not, we’ll create your base plan according to satellite data and photos. You’ll have an opportunity to correct any inaccuracies in the base plan before we create your design.

Do I have to use the Home Outside app to get design help?

No. The app can be a useful tool for showing your ideas to your designer, but it’s not necessary.

Is every design unique? Or do you use design templates?

We do not use templates or cookie-cutter designs. Every design is created to suit the client’s needs and preferences, as well as the unique features of the landscape and architecture.

Will your design include plants that are right for my planting zone?

Our Landscape Master Plan Design service will give you general recommendations for what kinds of plant material to put where (e.g., “low evergreen groundcover” or “tall shrub to screen view”). You can take your plan to your local nursery and ask for their help selecting plants for your zone, or you can hire Home Outside at an hourly rate to create a custom Planting Design with specific varieties selected for your site conditions.

If I purchase two designs, will they be completely different?

We’ll apply our creativity and expertise to making the designs as different as possible. You may see similarities between the two designs simply because there is often one best place to locate a feature in the landscape. For your final deliverables, you may choose to receive two final designs or a hybrid of your favorite features of both (as discussed with your designer during the screenshare call).

If I purchase 3D Views, will I get an interactive 3D model?

You will not get an interactive 3D model, but you will receive multiple 3D Views from different angles (like snapshots of the design area) that help you visualize the design area and how it fits into your landscape as a whole. If you purchased a Full Property Design, you may choose either front or backyard 3D Views.

Can I decide to add 3D Views to my service during or after the design process?

Yes! Ask your Home Outside designer to add 3D Views to your service at any time.

How long will it take to receive my 3D Views?

It will take about one extra week to create a 3D model of your property and to incorporate the 3D Views into your final Home Outside design package.

Will I own my final design?

Yes, you (the client) will own your final design.

If you post my project on your site, how will my privacy be protected?

We respect our clients’ privacy and will never reveal your name or address, only a general location such as “Boston area” or “Northern California.”

What if I don't see my question here?

Please use our contact form, and we’ll be happy to help!